Complaints
At Wealth Lab Financial Services LLP, including our Home Lab Mortgages service, we are committed to providing our clients with a high standard of service.
However, we recognise that there may be occasions when you feel that we have not met the standards you expect. If you are unhappy with any aspect of our service, we want to hear from you so that your concerns can be properly investigated and addressed.
How to make a complaint
If you wish to make a complaint, please contact us and provide as much information as possible about your concerns.
We will ensure that your complaint is handled in accordance with the complaints procedures applicable to our firm.
Wealth Lab Financial Services LLP is an Appointed Representative of The On-Line Partnership Limited, trading as InPartnership, which is authorised and regulated by the Financial Conduct Authority.
For full details of how complaints are handled, including information about your rights and the Financial Ombudsman Service, please read our Complaints Brochure.
If you would prefer to discuss your concerns with us directly, please contact us and we will be happy to help.
Complaints
At Wealth Lab Financial Services LLP, including our Home Lab Mortgages service, we are committed to providing our clients with a high standard of service.
However, we recognise that there may be occasions when you feel that we have not met the standards you expect. If you are unhappy with any aspect of our service, we want to hear from you so that your concerns can be properly investigated and addressed.
How to make a complaint
If you wish to make a complaint, please contact us and provide as much information as possible about your concerns.
We will ensure that your complaint is handled in accordance with the complaints procedures applicable to our firm.
Wealth Lab Financial Services LLP is an Appointed Representative of The On-Line Partnership Limited, trading as InPartnership, which is authorised and regulated by the Financial Conduct Authority.
For full details of how complaints are handled, including information about your rights and the Financial Ombudsman Service, please read our Complaints Brochure.
If you would prefer to discuss your concerns with us directly, please contact us and we will be happy to help.